PIERCE COUNTY, Wash. — The 911 phone lines and network for Pierce County have been restored after a four-hour outage on Monday.
South Sound 911, which provides emergency dispatch for Pierce County, experienced the outage.
It started around 10:15 a.m., according to the Pierce County Sheriff's Department. South Sound 911 reported it was fixed about 2:15 p.m.
The outage was caused by an equipment/software failure, according to the sheriff's department.
During the outage, the agency activated a different phone number that residents who needed emergency services could call.
South Sound 911 urged people not to test their 911 service, because it prevents dispatchers from answering calls from people in need of help.
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