SEATAC, Wash. — Delta Air Lines said its flight operations have returned to normal, one week after the CrowdStrike outage led to thousands of cancellations and delays.
On Monday, the airline canceled more than 1,000 flights, or 30% of its scheduled departures, according to Flight Aware, an online aviation tracking website.
By Thursday night, the website listed just two Delta cancellations.
"Normal operations are expected to continue Friday and beyond," the airline said in a Thursday morning statement. "Major initiatives at all Delta hubs are still underway to reunite customers with bags, by ground delivery or via operating flights. The majority of bags have been reunited with customers."
The Associated Press reported on Tuesday that U.S. regulators are investigating why Delta failed to recover as quickly as other airlines from the technology breakdown.
Zachary Loecke, a 16-year-old visiting family in the Seattle area, said the outage forced them to drive 16 hours from Minneapolis, Minnesota, to Bozeman, Montana, before catching a flight to Sea-Tac.
"Everyone was just scrolling their phones looking for the next available flight, but of course, you're not going to get one for under $1,000 dollars at that point," Loecke said. "There were people stacked up in lines way deep, they're telling you its a three hour line just to get a handwritten note to get your bag somewhere."
The airline has released frequent updates on its website, and has listed a number of solutions for customers.